Customer Service Representative - Inbound Calls

Automotive Keys Group (AKG)•Hollywood, FL

21h•Onsite

About The Position

The Customer Service Representative will provide exceptional support to customers through incoming calls, demonstrating excellent communication skills. This role requires someone who thrives in a fast-paced environment and is dedicated to delivering outstanding customer service with a positive attitude.

Requirements

High school diploma or equivalent.
Minimum of 2 years of Customer Service experience (preferably in a call center or phone-based environment)
Proficient in computer software systems including MS Office
Excellent verbal and written communication skills
Strong phone presence and desire to engage customers through inbound calls
Ability to use critical and creative thinking to identify and resolve complex problems
Strong analytical, organizational, and time management skills
Team player with the ability to collaborate effectively
Must be authorized to work in the United States on a full-time basis

Responsibilities

Handle a high volume of incoming calls efficiently and professionally
Resolve customer inquiries, concerns, and complaints in a timely manner
Foster strong, lasting relationships with customers through open and engaging communication
Accurately document customer interactions, manage account updates, and maintain proper filing
Follow company communication procedures, guidelines, and policies consistently
Go above and beyond to meet and exceed customer expectations, ensuring top-tier service