Customer Service Representative-Burnsville

Beacon Mobility • Burnsville, MN

4d • $18 • Onsite

About The Position

As a Metro Mobility Customer Service Representative, you will support certified Metro Mobility riders by using a computer-based reservation system to schedule, update, and communicate ride details. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and excellent customer service. Schedule Saturday: 7:00 AM – 5:00 PM Sunday: 7:00 AM – 5:00 PM Monday: 8:00 AM – 6:00 PM Tuesday: 7:00 AM – 5:00 PM

Requirements

• Ability to pass a nonDOT drug test and background check
• Strong verbal communication skills
• Solid computer skills and ability to learn new software

Nice To Haves

• Prior customer service and/or call center experience preferred
• Familiarity with the Twin Cities metro area is a plus
• Ability to work onsite for the scheduled shift

Responsibilities

• Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• Schedule ride reservations using our computer reservation system.
• Cancel or adjust ride requests based on customer needs.
• Provide accurate estimated arrival times (ETAs) and service information.
• Make outbound calls to confirm next‑day trips with riders.
• Clearly explain Metro Mobility policies, procedures, and service expectations.
• Demonstrate a people‑first mindset by ensuring every interaction is caring, helpful, and solutions‑focused.

Benefits

• Paid training to set you up for success
• Paid holidays
• 4% increase in pay annually
• Two weeks of paid vacation
• Medical, dental, and life insurance options
• 401(k) with a 4% company match
• A supportive, values‑driven workplace committed to safety, care, and reliability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed