Customer Service Representative

Ideal Tridon•Boyertown, PA

About The Position

Campbell Fittings, part of the Ideal Tridon Group, today stands as a leader in engineering and manufacturing hose fittings, couplings, ferrules, and sleeves renowned for our quality and innovation. We continue to collaborate with industry experts to advance our products, ensuring safety and efficiency for a range of applications from air to petro-chemical. At Campbell Fittings, we don't just meet standards; we set them. Campbell Fittings is pleased to announce we are currently recruiting for a Customer Service Representative to join our team. The ideal candidate for this position will be a high-energy, multi-tasker, customer-oriented with experience working in a fast-paced manufacturing environment. This customer service representative (CSR) will act as a liaison, handle administrative tasks, provide product/services information, resolve customer issues, and be comfortable making outbound calls to accounts. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidates are problem-solvers, confident at troubleshooting, and able to investigate thoroughly if they don’t have enough information to resolve customer issues. Schedule: Monday-Friday 8am-4:30pm with 30-minute lunch break.

Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters.
Comfortable making outbound calls to customers
Excellent communication
Ability to multi-task, prioritize, and manage time effectively.
Proficient in Excel & creating spreadsheet.
Ability to learn our products and components.
Understand lead times in order to create new ship dates.
High energy & Multitasker a must
Enjoy working in a fast-paced manufacturing environment.
High school diploma or equivalent
Customer service experience required
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times.

Responsibilities

Manage large amounts of incoming calls
Print orders, organize back orders, file paperwork, mail invoices
Meet personal/customer service team sales targets and call handling quotas
Work closely with the Production Scheduler to determine new ship dates for customers
Enter customer orders accurately & efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Generate leads: Make outbound calls to new & existing accounts
Follow communication procedures, guidelines, and policies
Updating Data from ERP System
Performs other related or additional duties as assigned