Customer Service Representative (Houston, TX)

FCC Environmental Services • Houston, TX

2d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY This candidate will be responsible for the coordination and utilization of drivers and routes, to maximize productivity and ensure prompt, courteous, and efficient service to all customers.

Requirements

• High School Diploma
• Experience in a customer-facing position.
• Two years of prior experience working as a dispatcher preferred

Responsibilities

• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Prepares, updates and disperse daily route schedules.
• Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
• Ensures route completion via driver check-in process.
• Provides excellent customer service and quality technical content via incoming telephone calls, and email.
• Phones servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Analyzes information to make appropriate decisions and solve problems.
• Complete additional tasks and other projects/duties as assigned.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Job Description

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED