Customer Service Representative (Remote)

Terminix

1d•Remote

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators First Call Resolution % Customer Satisfaction rating Quality Assurance scores Average Handle Time Utilization (Overall % of the time Colleagues are logged in and being productive)

Requirements

2 years of customer service experience preferred
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 36 wpm preferred
Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem-solve
Ability to work in a fast-paced environment
Good problem-solving skills
Ability to work a flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during the scheduled shift
Broadband internet (80Mbps download & 20Mbps upload speeds) with the ability to hardwire via an Ethernet cable
Child / dependent care is necessary during the hours of the scheduled shift
High school diploma or GED

Responsibilities

Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
Cultivates and maintains ongoing customer relationships
General knowledge of the organization, products, and/or services
Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Handles incoming calls from technicians to provide support.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility