Customer Service Representative - Remote In Portland

TEKsystems•Tigard, OR

2d•$20 - $20•Remote

About The Position

Looking for a role that keeps things fast-paced, dynamic, and never boring? This position combines customer service excellence with behind-the-scenes racing operations, giving you the best of both worlds. As a Customer Service Representative, you’ll support players across phone, chat, and email—and play a critical role in monitoring live horse races and betting activity. This role was designed to give team members variety in their day, so you’re not tied to the phones all shift long.

Requirements

High School Diploma or equivalent
2+ years of customer service experience, preferably in a call center or high-volume environment
Strong computer skills and comfort with online customer engagement platforms
Excellent communication, collaboration, and problem-solving abilities
Ability to work mornings, evenings, weekends, and holidays as required
Ability to meet licensing and regulatory requirements

Responsibilities

Respond to player inquiries via phone, chat, and email
Manage multiple interactions simultaneously while maintaining exceptional service quality
Clearly explain regulations, policies, and procedures in a friendly, solution-focused way
Make outbound calls for follow-ups when needed
Set reminders and track open tasks to resolution
Review, verify, and approve player account changes submitted by teammates
Use tools to investigate and resolve player issues efficiently
Handle sensitive player data with strict adherence to security, privacy, and compliance standards
Maintain a strong working knowledge of gambling laws and regulatory requirements
Monitor multiple horse races simultaneously across various time zones
Accurately record race start/end times and verify correct finishing order
Build, audit, and validate race cards and pool data from third-party providers
Monitor betting systems to identify incidents and delay payouts when necessary
Quickly identify and respond to race-related issues, escalating when required
Apply critical thinking to proactively spot inconsistencies or system issues