Customer Service Representative

Kelsan, Inc • Knoxville, TN

2h • Hybrid

About The Position

As a Customer Service Representative, you’ll be the first point of contact for our customers, ensuring they receive timely, accurate, and friendly support.

Requirements

• Strong communication skills and a customer-first mindset.
• Previous customer service experience (distribution, retail, or B2B preferred).
• Ability to multitask and manage priorities in a fast-paced environment.
• Comfort with technology (CRM systems, order entry, Microsoft Office).
• Team player attitude with a willingness to learn and grow.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms with professionalism and care.
• Process orders, returns, and exchanges accurately and efficiently.
• Provide product information and guidance to help customers select the right solutions.
• Collaborate with all internal departments to resolve issues and ensure customer satisfaction.

Benefits

• Health, dental, and vision insurance.
• Company paid life insurance and short/long term disability
• 401K with discretionary employer match
• Paid time off after only 30 days of employment
• Employee referral program
• Opportunities for career growth within Kelsan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed