Customer Service Representative

Catalis Regulatory & Compliance, LLC•Jacksonville, FL

just now•Onsite

About The Position

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. This is an in-office environment. As an inbound Customer Service Representative, you are responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.

Requirements

One year of call center experience
High school diploma or equivalent is required
Attention to detail
Problem solving
Oral communication
Judgment
Customer service orientation
Listening/comprehension
Multi-task oriented approach
Keyboard dexterity
Physical Activities/Working Conditions: Ability to sit for extended periods of time, type on the computer while using a headset.

Responsibilities

Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work.
Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner.
Be able to adhere to the 9:30pm – 6pm schedule. The end time is after the last call is answered in the queue.
Other duties as assigned.

Benefits

A dynamic and supportive work environment in a mission driven organization
Competitive salary and benefits package, including health, dental, vision insurance
Paid Time off
HSA and FSA options
401(k) plan with matching contributions
Paid parental leave
ABLE matching contributions for the disability community
Employer paid short term and long-term disability insurance and group term life insurance
Financial and legal assistance through our EAP (Employee Assistance Program)
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
The chance to make a significant impact on the delivery of government services and the lives of citizens