Customer Service Representative - York

YMCA of the Roses•York, PA

8d•Onsite

About The Position

Now Hiring: Customer Service Representative – Men's Residence Be part of a team that prioritizes safety, service, and community while providing exceptional front-desk support in our residential setting. POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Customer Service Representative at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The CSR responds to residents and to those on the phone. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

A high school diploma or equivalent preferred
Excellent communication skills are essential
Experience working with a diverse population
Basic computer and phone skills
Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.

Responsibilities

Serve each resident in a friendly, helpful manner.
Resolve problems and concerns in a positive and professional manner
May accept rental payments and record on the proper ledger, roster, and receipt
Prepare shift-to-shift change procedure
Distribute and collect keys from residents as they come and go
Disperse the mail into appropriate resident's mail boxes
Monitor cameras during the shift to ensure security of the building and residents
Maintain cleanliness and orderliness of work station at all times.
Participate in a cleaning schedule with other desk staff so that the work station remains clean and in order
Must be knowledgeable in emergency procedures in case of fire or injury and contact the appropriate staff and emergency professionals
Participate in orientation and staff development as required
Participate in performance evaluations annually or as required
Help with other tasks as assigned
Effectively answer the telephone system for the YMCA Recreational Branch and direct calls in a courteous and timely fashion to the proper extension
Help with other tasks as assigned