Customer Service Representative
About The Position
The Customer Service Representative (CSR) is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians’ daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be customer-focused and comfortable handling multiple tasks while ensuring an outstanding customer experience.
Requirements
- 2+ years of experience in Customer Service (preferably in Home Services)
- Strong computer skills with proficiency in Microsoft Office
- High School Diploma or GED
- Ability to multi-task and prioritize workloads in a busy environment
- Ability to work independently with minimal supervision
- Strong verbal and written communication skills
Nice To Haves
- Experience using Service Titan software is highly desired
Responsibilities
- Answer incoming calls and assist customers with scheduling and rescheduling services
- Sell and cross-sell memberships and other service offerings
- Review technicians’ daily schedules to ensure efficiency
- Respond to customer texts and voicemails in a timely manner
- Follow up on missed service payments as needed
- Provide exceptional customer service by addressing customer concerns and inquiries
Benefits
- Competitive pay: $18-$20 per hour
- Incentive plan opportunities based on performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Retirement savings options with 401(k) company match (if applicable)
- Ongoing training and professional development opportunities
- Supportive and collaborative team environment focused on customer success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
