Customer Service Representative for Plumbing Company

RM Plumbing Solutions • Murfreesboro, TN

12d • $20 - $30

About The Position

TN Plumbing Solutions is looking for a reliable and organized Customer Service Representative (CSR) to join our growing team. This position plays a key role in helping customers schedule service, answering questions, and ensuring every customer has a great experience from the first phone call to job completion. We are looking for someone who is friendly, detail-oriented, and able to handle a fast-paced office environment.

Requirements

• Previous customer service or office experience preferred
• Strong phone and communication skills
• Ability to multitask and stay organized
• Basic computer skills
• Positive attitude and professional demeanor

Nice To Haves

• Experience with ServiceTitan or similar software is a plus (but not required)

Responsibilities

• Answer incoming customer calls and schedule service appointments
• Dispatch technicians and coordinate daily schedules
• Respond to customer questions and provide excellent customer service
• Maintain accurate customer records in our system
• Follow up with customers regarding appointments and services
• Assist with invoices, payments, and general office tasks
• Work with the team to ensure smooth daily operations

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Competitive pay based on experience
• Stable, full-time position
• Friendly team environment
• Opportunity for growth within the company
• Consistent Work Hours Each Week
• Career Advancement Opportunities
• Weekly Paychecks
• Ability To Take Service Vehicles Home Each Night
• Endless Income Limit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed