Customer Service Representative

Resource Label Group•Longmont, CO

4h•$20 - $21

About The Position

StickerGiant is an E-Commerce business that manufactures high-quality stickers and labels, providing fast turnaround, and excellent customer service. Our mission is to create a good company to work for which leads to happy, healthy Giants. We are guided by our values; All In, Grow & Learn, Positive Energy. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together. The Customer Service Associate (CSA) I creates a one of a kind experience for customers by providing quick and outstanding service with a twist of their own unique style. You’re a resourceful person that fosters customer relationships with StickerGiant through providing solutions to their sticker and label needs. You love representing a brand through positive and fun interactions that bring our customers back again and again and again.

Requirements

2-3 years of experience in customer-facing or similar customer service role
Exceptional written and verbal skills; clear, concise, and grammatically correct
Ability to multitask in a fast-paced environment
Experience with customer service software such as ZenDesk or similar software
High School Diploma/GED/Equivalent required

Nice To Haves

B.S. degree preferred
Formal customer service training or customer service certification preferred
Bilingual in Spanish or other foreign language speaking preferred

Responsibilities

Provide quick responses to customer inquiries via email, chat and phone
Assist customers with questions related to all custom sticker and label products offered
Offer suggestions for improved product matches to customer needs
Resolve customer issues in real-time by working with the team to find fast solutions
Understand artwork guidelines to give guidance to customers how we set up stickers and labels for print
Ability to work autonomously and as part of a team environment
Communicate with internal teams and cross functionally to ensure a positive customer experience
Communicate with customers about the StickerGiant.com ordering process and provide accurate information to ensure a positive customer experience from start to finish
Participate and successfully complete standard CS training
Demonstrate basic knowledge of all products, pricing, and internal processes in order to support customers
Demonstrate basic knowledge of all technology systems and tools such as Zendesk and Microsoft Suite
Demonstrate basic knowledge of all standard operating procedures for handling customer orders
Develop basic knowledge of the entire product manufacturing process
Effectively handle multiple customer communication channels (phone, chat, email) simultaneously
Provide outstanding customer service during each customer interaction
Demonstrate basic methods for diffusing difficult customer situations

Benefits

Health, dental, and vision offered at reduced rates.
High-deductible health plan enrollees will receive an annual company contribution towards your HSA
Life insurance and short-term disability insurance covered 100%
Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance
Flexible PTO
Employee Assistance Program
Paid parental leave for employees who qualify for FMLA
401(k): Company match
Opportunities for certifications, conferences, and tailored career development plans.
Compensation Range: $20 - $21/hr
This range reflects the base pay we reasonably expect to offer for this role. Final compensation will be determined based on experience, skills, and internal equity.
Annual Bonus: Eligible for an annual bonus, which is discretionary and based on company performance.