CSR

Seacoast Service Partners NA LLC • Fort Myers, FL

8d • Onsite

About The Position

We are seeking a highly motivated and organized Customer Service Representative (CSR) to join our plumbing team. The CSR is the first point of contact for customers and plays a vital role in providing exceptional customer service, scheduling appointments, and supporting daily operations

Requirements

• High school diploma or equivalent
• 1+ years of experience in a customer service or administrative role (experience in a plumbing/HVAC or home services company a plus)
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and service dispatch software (e.g., ServiceTitan, Housecall Pro, or similar)
• Ability to remain calm under pressure and manage high call volumes

Nice To Haves

• experience in a plumbing/HVAC or home services company a plus

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Schedule and confirm plumbing service appointments
• Dispatch technicians and coordinate daily job assignments
• Maintain accurate customer records in the system
• Handle billing questions and process payments as needed
• Resolve customer complaints or escalate to appropriate team members
• Follow up with customers post-service to ensure satisfaction

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED