Customer Service Representative - Veterinary

Coral Springs Animal Hospital • Coral Springs, FL

3d • Onsite

About The Position

Coral Springs Animal Hospital is seeking a Customer Service Representative to join our team and help us elevate the standard of care for our beloved animal patients.
Coral Springs Animal Hospital is a state‑of‑the‑art, AAHA‑certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplines—from oncology and surgery to radiology, ultrasound, and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.
As a Customer Service Representative, you are the first point of contact with clients, providing calm, compassionate, and professional support during emotionally challenging moments. You play a key role in keeping the hospital running smoothly by managing phones, scheduling, check-ins and check-outs, and ensuring clear communication between clients and the veterinary team. Your attention to detail, teamwork, and flexibility help create a seamless experience for both clients and patients in a fast-paced, multi-specialty environment.

Requirements

• Previous experience in a veterinary hospital (emergency/specialty experience preferred)
• Ability to multitask and remain composed in a high-stress environment
• Strong interpersonal and communication skills
• Compassionate, dependable, and proactive team player
• Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Nice To Haves

• emergency/specialty experience preferred

Responsibilities

• Answer phones, schedule appointments, and manage patient check-in/check-out efficiently
• Provide clear communication between clients and veterinary staff
• Accurately enter and update patient records and billing information
• Work collaboratively with veterinary technicians, doctors, and other CSRs
• Remain flexible with shift changes, including evenings, weekends, and holidays
• Take initiative to assist teammates and support hospital operations as needed

Benefits

• Competitive wages
• Generous PTO
• Full medical/dental/vision coverage
• Employer-funded HSA
• Paid family leave
• 401(k) with match
• Pet care discounts
• Personalized mentorship programs
• Career advancement opportunities
• Access to continuing education
• Collaboration opportunities
• Support of a community committed to excellence in veterinary medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed