Customer Service Representative (Evenings)

Air Tech of Houston•Houston, TX

11d•Onsite

About The Position

Looking to TRADE UP to a better opportunity? Air Tech of Houston is looking for a self-motivated individual with experience working for an HVAC or Plumbing company to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. Why join our team: We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an Equal Employment Opportunity Employer

Requirements

1+ years of HVAC or Plumbing call center (preferred)
1+ years of Customer support experience with high call volume
Experience with MS Office products preferred
Experience with Service Titan preferred

Responsibilities

Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns