Customer Service Representative - Baltimore

CDS Logistics•Dundalk, MD

1d•$17 - $19•Onsite

About The Position

CDS Logistics is looking to add an enthusiastic, highly-organized Customer Service Representative to our team. We are seeking candidates with 2+ years of experience working in customer service role preferable for a logistics or delivery company. Our team members play a key role in the success of our company; the right candidate will have an opportunity to establish significant relationships not only with external customers, but also internal co-workers to supports the daily operations of our business. CDS advocates an environment where your talents and innovation are recognized and rewarded. A successful applicant will be able to: Perform quality work within deadlines. Interact and communicate professionally with internal and external customer groups. Prioritize daily tasks in consideration of Organizational Strategic Goals. Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Requirements

Positive, can-do attitude
Excellent written and verbal communication skills
Excellent customer service, organizational and interpersonal skills
Self-starter and able to work both independently and as a team member
Passion for supporting a customer-oriented business environment
Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint
High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
High School diploma or equivalent required.
1-3 years Administrative or Customer Service experience in logistics industry

Nice To Haves

Associate's or Bachelor's degree preferred.
3 years of experience in customer service/admin position in logistics industry, ideally last mile.
Bilingual

Responsibilities

Manage Client specific programs
Make outbound calls and accept inbound calls for scheduling of deliveries.
Follow up on Customer inquiries not immediately resolved
Maintain a close relationship with the key personnel within client accounts and internal relationships within the company
Complete Daily Pre-calls
Assist Drivers with concerns and issues as they arise
Assist in calling of time frames
Manage assigned accounts dispatch boards
Check customer service voicemail at assigned time
Continued learning of all client accounts within business
Provide EXCELLENT customer service to all of our customers
Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
Coordinate with other department personnel to complete all tasks as assigned
Other duties assigned by the supervisor