Tactics - Customer Service Representative

Tactics • Eugene, OR

5d • $17 • Onsite

About The Position

At Tactics, we believe everyone should have the opportunity to stand sideways on a board. Our mission is to provide our customers with the best selection of gear, shoes, apparel, and accessories to help them get outside and have fun. With a rich history that spans over two decades, Tactics has evolved into a leading online retailer. Our journey began with a small brick-and-mortar store in Eugene, Oregon, serving the local skateboarding and snowboarding community. As our reputation for quality products and exceptional customer service grew, so did our reach. Today, we proudly serve customers from around the world, offering an extensive range of products from the most trusted brands in the industry.

At Tactics our philosophy is simple: we look for candidates who authentically love the skate & snow industry and the products we sell as much as we do. We value a commitment to excellence, a growth mindset, and a willingness to never settle for the status quo. We seek candidates who positively represent Tactics by being brand ambassadors, and who reinforce our culture of creating a fun and welcoming atmosphere.

The Job
Responsibilities in this position include building and maintaining excellent customer relationships, assisting customers with orders, responding to product questions, processing returns, partnering with other departments to solve problems, and assisting customers. An enthusiastic, dedicated, detail-oriented person with a positive attitude who can prioritize, work successfully independently and on a team, solve problems, and have excellent follow-through.

Requirements

• An enthusiastic, dedicated, detail-oriented person with a positive attitude who can prioritize, work successfully independently and on a team, solve problems, and have excellent follow-through.
• Must have reliable transportation.
• High school diploma or equivalent related experience

Responsibilities

• building and maintaining excellent customer relationships
• assisting customers with orders
• responding to product questions
• processing returns
• partnering with other departments to solve problems
• assisting customers
• Communicate positively and effectively with our customers and internal staff through calls, emails, and live chat.
• Answer product-related questions from online customers, general inquiries, and internal staff.
• Assist with the placement of orders, refunds, or exchanges.
• Possess and accurately communicate snowboarding, skateboarding, apparel products, and footwear knowledge.
• Possess a willingness to constantly evolve as new ideas and procedures are added to our front line.
• Thrive in a team environment focusing on communication, problem-solving, and mutual respect.
• Reliable attendance is a must.
• Analyze specific orders for signs of fraud.
• Troubleshoot unusual order fulfillment issues.

Benefits

• Medical insurance, dental Insurance, life Insurance, vision insurance, long-term disability, health savings account, and more
• Opportunity to enroll in the 401(k) program with employer contribution
• Paid time off and holidays
• Great work-life balance - opportunities for growth and development
• Employee discounts, such as gear and lift tickets
• Opportunity to serve in your community with volunteer paid time off, Tactics community events, and more
• Benefit availability and perks may be subject to location and length of employment; Tactics reserves the right to update the benefits and perks at any time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees