Customer Service Representative - 1st Shift, 7:00a-3:30p, Mon - Fri

ALLEN DISTRIBUTION • Independence, MO

just now • $19 - $19

About The Position

To ensure that all customers receive a timely, accurate and customized invoice

Requirements

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

Responsibilities

• Customer Invoicing and Billing
• Month end invoicing to be completed within 5 business days of EOM or directed by customer.
• Speed should never compromise accuracy.
• Monitor and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addedums.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.
• Back Up/Main Office Responsibilities
• Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle.
• Cross-train on other customer invoice processing to provide account converge when needed.
• Administrative Support
• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.
• Customer Communication
• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed