Administrative Support

Aston Carter•Enfield, CT

6d•$21 - $21•Onsite

About The Position

The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. This is an in-person position in Enfield, CT and remote work arrangements are unavailable for this role.

Requirements

High-quality communication skills, both verbal and written.
Excellent typing and data entry proficiency.
Working knowledge of Excel, Word, and Outlook.
Ability to multitask efficiently.
Detail-oriented and highly organized.
Capability to learn and use customer service software.
1 to 3 years of office experience.
High School diploma or equivalent.
Basic reading, writing, and arithmetic skills.

Nice To Haves

Experience in customer service, particularly in the refuse industry, is a plus.
Experience in customer service and the refuse industry is preferred.

Responsibilities

Answer phone calls and respond to customer requests.
Provide customers with detailed service information.
Identify, research, and resolve customer issues using computer systems.
Follow up on customer inquiries not immediately resolved.
Research billing issues and misapplied payments.
Transfer customer calls to the appropriate staff.
Complete call logs and reports accurately.
Sell services and place customer orders on the computer system.
Recognize and document trends in customer calls, alerting the supervisor as necessary.
Recommend process improvements.
Provide training for newer customer service employees.
Maintain punctual attendance consistent with company policies and legal standards.
Adapt to changing duties based on business needs.