Customer Service Representative

Lakefield Veterinary Group • Phoenix, AZ

4h

About The Position

The Costumer Service Representative is the first point of contact for clients in a veterinary practice and plays a vital role in ensuring smooth daily operations and a positive client experience. Daily operations would include greeting clients in person and over the phone, scheduling appointments, checking patients in and out, and managing medical records and invoices. You will also handle payments, explain services and estimates, process prescriptions, and relay messages between veterinarians, technicians, and clients. In addition to administrative duties, the CSR must provide compassionate support, especially during stressful situations such as medical emergencies or end-of-life care. Strong communication, organization, multitasking, and empathy are essential skills, as the role often involves balancing a fast-paced environment while maintaining professionalism and kindness toward both clients and their pets.

Requirements

• High School Diploma or GED required
• 1+ years experience in veterinary customer service preferred
• Experience in a medical facility desired
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Nice To Haves

• Cornerstone experience a plus

Responsibilities

• Greeting clients in person and over the phone
• Scheduling appointments
• Checking patients in and out
• Managing medical records and invoices
• Handling payments
• Explaining services and estimates
• Processing prescriptions
• Relaying messages between veterinarians, technicians, and clients
• Provide compassionate support, especially during stressful situations such as medical emergencies or end-of-life care

Benefits

• License reimbursement
• Uniform allowance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED