Customer Service Representative
About The Position
We are seeking a customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, delivering timely, accurate, and professional support while building strong relationships. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to providing an exceptional customer experience with every interaction. Summary The Customer Service Representative at Waytek plays a key role in supporting business operations by delivering exceptional service to customers. This position is responsible for answering product-related questions, recommending additional products, processing orders, and resolving inquiries to ensure positive a customer experience and satisfaction.
Requirements
- Excellent communication skills both written and verbal.
- Ability to work cross functionally with other departments.
- Versatile communication style
- A strong team player.
- 1-3 years of customer-facing experience, preferably in business-to-business.
- Positive can-do attitude.
- Ability to operate simple office equipment sufficient to perform the job.
- Proficient with Microsoft Office Suite (Word, Excel, and Outlook) or related software.
- Strong organizational skills and attention to detail.
- Ability to work independently.
- Ability to read, write and understand English
- High school diploma or equivalent.
Responsibilities
- Respond to customer inquiries via phone, email, or fax in a professional and timely manner.
- Accurately enter customer orders and create price quotations.
- Maintain strong product, pricing, delivery, and promotional knowledge.
- Use ERP system and website to provide order/account updates and support.
- Assist with returns, replacements, and post-sale customer needs.
- Provide support across administrative/customer service functions as needed.
- Serve as backup receptionist when scheduled or needed.
- Resolve customer complaints and collaborate on issue resolution.
- Help maintain accurate account details and customer data.
- Document interactions and transactions in CRM/ERP systems.
- Proactively communicate delays, back-orders, or product availability issues.
- Participate in process improvement discussions and feedback loops.
- Adhere to compliance, confidentiality, and privacy regulations
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
