A. Duie Pyleposted 3 days ago
Full-time • Entry Level
Westampton, NJ
Support Activities for Transportation

About the position

As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.

Responsibilities

  • Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
  • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
  • Scheduling delivery appointments and handle re-consignments
  • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
  • Ensuring the accurate billing of shipments
  • Compiling and delivering custom reports; performing daily audits of reports
  • Documenting all customer interactions for follow up and record keeping purposes
  • Assisting customers with 'My Pyle' registration and utilization of our web site
  • Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, 'Make Busy' %, Contacts per Hour)

Requirements

  • Experience in a fast-paced work environment; strong attention to detail
  • Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
  • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
  • Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Nice-to-haves

  • Minimum 1 year of prior customer service experience

Benefits

  • Medical, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Wellness Program for yearly benefits discount
  • Paid Vacation and Personal Time
  • 401(k) with Company match
  • Weekly pay via Direct Deposit
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