Customer Service & Sales Representative

Spartan Investment Group•Golden, CO

1d•$19 - $22

About The Position

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business. We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list. Mission The mission of the Customer Service & Sales Representative is to drive sales, occupancy, and revenue growth across our portfolio of self-storage facilities by leveraging StoreEase’s Virtual Management Operating System (VMOS) and CRM technology. Based in Golden, CO, this role blends proactive sales outreach with exceptional customer service to deliver a best-in-class experience, convert leads into rentals, and ensure seamless virtual operations.

Requirements

2+ years of experience in sales, call center, or customer service roles.
Proficiency with CRM systems’ prior experience with StorEdge or VMOS a plus.
Prior experience in self-storage or property management preferred.
High school diploma or equivalent required; college coursework in business or related field preferred.

Nice To Haves

Prior experience in self-storage or property management preferred.
college coursework in business or related field preferred.

Responsibilities

Convert inbound and outbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide.
Maintain ≥80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies.
Deliver a professional, solution-oriented customer experience, resolving 95%+ of inquiries on first contact and maintaining a Google Review rating of 4.5+ stars with at least 70% of rentals leaving a review.
Conduct timely follow-up calls to all unclosed inquiries, achieving ≥78% conversion from follow-up leads into rentals.
Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports.
Use StoreEase technology to monitor facilities, review access logs, and oversee security systems, achieving 100% compliance with safety and operational standards.