Customer Service Scheduler (Jersey City, NJ)

Enlightened, Inc. • Jersey City, NJ

13h

About The Position

Enlightened is seeking a Customer Service Scheduler / Team Coordinator to support airport operations across multiple locations. This role is responsible for coordinating employee schedules, ensuring daily staffing coverage, and serving as a point of contact between staff, management, and HR.

The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced operational environment where maintaining staffing coverage and supporting team operations is critical.

Requirements

• 3+ years of experience in scheduling, operations coordination, customer service supervision, or workforce coordination.
• Strong organizational and scheduling skills with the ability to manage multiple staff members across locations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced operational environment.
• Ability to travel between airport locations (JFK, LaGuardia, and Newark) as needed.
• Proficiency with Microsoft Office and scheduling or reporting tools.

Nice To Haves

• Experience working in transportation, aviation, customer service, or operations environments is preferred.

Responsibilities

• Coordinate daily schedules for customer service staff across assigned airport locations.
• Ensure proper staffing coverage and arrange floater support when employees call out or shifts need backfilling.
• Monitor attendance and work with staff to address scheduling or coverage issues.
• Communicate schedule updates and staffing needs to management.
• Serve as a liaison between employees, management, and HR regarding operational or employee-related matters.
• Meet regularly with Airport Operations Center (AOC) managers to discuss team performance and operational needs.
• Assist with resolving employee attendance or operational concerns.
• Visit other Enlightened work sites across Port Authority locations (JFK, LaGuardia, and Newark) to meet with employees and Port Authority managers.
• Conduct regular check-ins to review service performance and identify operational needs.
• Prepare and provide status reports for both the Customer Service team and Port Authority stakeholders.

Benefits

• Medical/Dental/Vision Insurance with Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Paid Holidays, Vacation, & Sick Leave
• Professional Training & Development Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed