Customer Service Scheduler- Hearth & Home

Daikin Comfort•Grand Rapids, MI

48d

About The Position

This role supports the Hearth division by managing customer orders, installation scheduling, and warranty tracking. The position involves serving as the primary point of contact for fireplace installation coordination while delivering excellent customer service. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams.

Requirements

Strong verbal and written communication skills, especially over the phone.
Excellent time management, organizational, and problem-solving abilities.
High attention to detail and accuracy in all administrative tasks.
Ability to work independently with minimal supervision.
Comfortable collaborating across departments in a fast-paced environment.
Quick to learn new technologies, products, and systems.
Skilled in managing customer expectations and building positive relationships.
Minimum 1 year of experience in scheduling and coordination , preferably in a construction or building materials environment.
At least 1 year of customer service experience , with a proven ability to resolve customer concerns effectively.
High School Diploma or GED required.

Responsibilities

Process, purchase, and manage incoming customer orders.
Assist Sales Associates by placing orders and preparing presentation packages.
Manage warranty administration and tracking for Hearth and Garage Door products.
Contact vendors to obtain pricing, lead times, and order updates.
Respond to customer inquiries and resolve issues in a timely, professional manner.
Run reports and log data entries as needed.
Input purchase orders and customer orders into the system accurately.
Schedule fireplace installations and service appointments.
Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination.
Track and administer product warranties and service follow-ups.
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
Cultivate strong relationships with customers to support repeat business and referrals.
Perform additional tasks and special projects as assigned to meet business needs.