Customer Service Specialist HME-Full time- Waterloo

Trinity Health

4d

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the MercyOne Family! We are looking to hire a Customer Service Specialist HME. You will Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call. Schedule: Monday-Friday 8:30-5:00 with on call rotating after training is completed. You will work Monday-Wednesday in Waterloo and will cover in Evansdale Thursday & Friday. General Requirements: Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job. Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use. Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom. Fit patient with appropriate product based on physician orders and patient needs. Encourage purchase of retail items to patients who might be looking for something extra. Obtain insurance information – data entry into computer system. Verify benefits as needed. Utilize HME computer system – enter appropriate data for purchase or rental based on item. Document safety and use education. Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job.

Requirements

• HME experience preferred
• Valid IA driver’s license and an acceptable Motor Vehicle Report (MVR).
• High language, high math, high reasoning ability.
• Personal computer, 10-key calculator, Microsoft Office, database software.
• Ability to work with diverse groups of people.
• Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items.
• Customer service experience preferred.
• Will be pt/customer facing at all times in job.

Responsibilities

• Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients.
• Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers.
• Assists patients and referral sources through intake process and insurance verification.
• Ensures regulatory requirements are met.
• Applies suggestive selling principles when customers want to purchase cash sale items.
• Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated.
• Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance.
• Communicates patients' needs to appropriate disciplines within the care team.
• Assesses patients for safety including environmental safety when making home deliveries while on call.
• Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use.
• Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom.
• Fit patient with appropriate product based on physician orders and patient needs.
• Encourage purchase of retail items to patients who might be looking for something extra.
• Obtain insurance information – data entry into computer system.
• Verify benefits as needed.
• Utilize HME computer system – enter appropriate data for purchase or rental based on item.
• Document safety and use education.

Benefits

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed