Customer Service Specialist I

LEESAR INC • Fort Myers, FL

7d • Onsite

About The Position

LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Service Specialist I to provide front-line operational and customer support for our healthcare supply chain operations. This role serves as a primary point of contact for customers, ensuring accurate order processing, proactive communication, and timely resolution of issues related to product availability, purchasing, and fulfillment. This is a great opportunity for a detail-oriented, service-driven professional who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction and operational success.

Requirements

• High School Diploma or equivalent
• Ability to read, write, and speak English for work-related communication
• One (1) year of office, business, customer service, purchasing, or supply chain experience (preferred)
• Ability to work onsite in Fort Myers, FL
• Strong customer service and problem-resolution skills
• Excellent attention to detail and data accuracy
• Ability to multitask and manage competing priorities
• Proficiency with Microsoft Word, Excel, Outlook, and business systems
• Strong keyboarding and data entry skills (45+ WPM)
• Ability to work independently or as part of a collaborative team
• Flexibility to work overtime, weekends, or holidays as business needs require

Nice To Haves

• Experience in customer service, purchasing, or healthcare supply chain environments
• Familiarity with enterprise procurement or ordering systems
• Lean Management System knowledge (training provided)

Responsibilities

• Customer Support & Order Management Serve as the first point of contact for customer inquiries related to products, orders, defects, and service issues
• Review and complete end-user requisitions and create purchase orders in applicable systems
• Process customer supply orders and ensure timely, accurate order placement
• Communicate proactively with customers regarding order status, backorders, availability, and delivery expectations
• Act as an expeditor for assigned customers to support timely fulfillment
• Purchasing & Vendor Coordination Escalate discontinued items, backorders, and catalog issues to appropriate internal teams
• Process STAT orders and coordinate courier services as needed
• Support vendor onboarding, recalls, accreditation activities, and other purchasing-related functions
• Returns, Credits & Issue Resolution Manage Return Material Authorizations (RMAs) and coordinate resolution with internal and external partners
• Process credits in accordance with standard operating procedures
• Assist in resolving vendor-related issues, damages, and fulfillment errors
• Collaboration & Continuous Improvement Maintain ongoing communication with customers to ensure accuracy and transparency
• Collaborate with File Maintenance, CSF, and other internal teams to ensure accurate pricing and product data
• Review customer usage trends and recommend stocking or product additions when appropriate
• Participate in team problem-solving and continuous improvement initiatives

Benefits

• comprehensive benefits package that includes an on-site health clinic, annual bonus program, an HDHP plan at zero cost for associate-only coverage, employer contributions to HSA and cost-sharing at all coverage levels, employer-paid disability and group life insurance, and a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option
• Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees