Customer Service Specialist I

Integrated Specialty Coverages, LLC•Carlsbad, CA

3d•$19 - $23

About The Position

A Customer Support Associate is responsible for providing superior customer service to agents nationwide via phone, online and email while completing general administrative tasks for various ISC departments including Underwriting and Accounting. Our goal is to improve how we service our agents’ needs by optimizing our communication skills and efficiently triaging incoming calls to the corresponding departments while providing support for day-to-day administrative duties.

Requirements

High School Diploma or general education degree (GED); or one to three months related experience and/or training
Demonstrated oral and written communication skills
Exceptional phone communication skills
Strong track record in delivering the highest levels of customer care and leadership
Minimum 2 years’ experience in a professional business environment
Minimum of 2-3 years of previous customer service required
Minimum of 2-3 years administrative experience in an office setting

Nice To Haves

Experience with phone system management and call routing preferred
Commercial Insurance experience a plus but not required
Bilingual in English and Spanish a plus but not required

Responsibilities

Answer, screen and direct incoming calls and client inquiries.
Broker of Record and policy reassignment processing (i.e. Moving policies between brokerages).
Managing, verifying and processing all Loss Runs requests. Loss runs are generated to show claim history, if any, during the life of a policy.
Generate specific call reports and distribute to department managers.
Collect documents as requested for internal and external audits and inspections.
Mail Distribution (as needed).
Issuing and Mailing Notice of Cancellations/Non-Renewal notices (as needed).
Financed policy looks-ups (i.e., confirm payments or status).
Policy accounting lookups (payments, balances, etc.).

Benefits

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays