Customer Service Specialist

BEST FRIENDS PET CARE INC • Whittier, CA

1d • $19 - $20

About The Position

A dedicated and personable individual that will be responsible for handling customer inquiries, resolving complaints, and providing a high level of service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping people.

Requirements

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred.
• 1+ years of experience in a customer service role.
• Strong verbal and written communication skills.
• Strong knowledge of breeds
• Ability to multitask and manage time effectively.
• Empathetic, patient, and adaptable in challenging situations.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite
• Displays a professional manner at all times
• Background check is a requirement
• Can travel for training purposes
• Has reliable internet
• Can work across multiple time zones

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Monitors assigned company emails, webchat and Google reviews
• Assists in training prospective AI programs
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Identify opportunities for process improvement and communicate them to leadership.
• Stay informed about products, services, policies, and promotions.
• Sells the services and products of the Center to prospective customers
• Provides appropriate information to guests according to the established procedures
• Explains company and center policies to customers in a positive manner
• Treats customers, guests and co-workers in a professional, courteous manner
• Learns how to use platforms: KMS, Gingr, Moego, Broadly and any other program needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED