Customer Service Specialist

TEKsystems•Troy, NY

8d•$17 - $19•Onsite

About The Position

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. All former customers calls and outreach 24 locations nationwide. Will focus on 2-3 locations at a time. Roughly 50 outbound calls per day. - Service requests – warm transfers (some) - Very little inbound. Task lists are given. What You’ll also do.... Constantly checking service tickets to make sure the customer is being taken care of immediately Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

Requirements

High School diploma or GED
Minimum of one (1) years of professional work experience
Customer service or call center experience
Basic computer skills, including familiarity with MS Office
Problem solving
Excellent communication skills as well as great organizational skills
Able to multi-task
Must be able to work independently as well as part of a team

Responsibilities

Checking service tickets to make sure the customer is being taken care of immediately
Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
Scheduling service technicians
Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
Understand our products so we are able to answer any questions the customer has to the best of our abilities