Customer Service Specialist
About The Position
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION Ensure customers are greeted and assisted in a timely manner both over the phone and in person. Maintains and monitors appointment scheduling, receipt of payments, managing complaints/grievances and ensuring overall client satisfaction while checking in or out for services.
Requirements
- Effectively communicate via written, verbal, in person and virtual methods.
- Great customer service skills, computer skills, and phone etiquette.
- High school diploma or GED required.
Nice To Haves
- Experience working in a clinical office setting and/or retail experience preferred.
Responsibilities
- Assisting all clients, checking in, greeting at arrival
- Notifying staff of appointment arrivals
- Check client out/collecting co-pay
- Ensuring all clients are offered Office Summary of today’s appointment, education information, PIN numbers
- Post physician and therapy services as needed
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
