Customer Service Specialist
About The Position
Countryside Culligan water is seeking a self-driven, responsible person with an aptitude for customer relations. This position will communicate with new and existing customers, manage new customer inquiries, schedule appointments and follow-up visits, and much more. Position will assist sales team in in day to day tasks. To be a successful in this position, you should be organized, accountable, problem-solving skills, and very detail-oriented. Must have excellent communication skills and professionalism. Must be able to work well in small office dynamic. Responsibilities Position Summary: Provides customer service support to both customers and the organization by processing customer requests, analyzing and verifying the accuracy of order information in a timely manner. Ensures that an excellent standard of service and a high level of customer satisfaction are maintained. Provides support for day-to-day office tasks to include but not limited to; account billing, month-end reporting, AR, customer retention, service and route management, and other tasks as assigned by the Branch Manager. Essential Duties and Responsibilities Will be responsible for the daily office administrative operations of the duties to include but not limited to include: Preparation and execution of work orders, entering and verifying daily batches. Communicates customer requests and service changes to route and service staff. Ensures and provides quality service to both internal and external customers Ensuring that billing is accurate and timely. Processing all paperwork related to branch operations in a timely manner, complete and professional manner. Working with all departments to ensure all administrative needs are met. Process of all periodic reporting required. Create an Industry Leading Reputation for Countryside Culligan Water within our market areas. Highly developed sense of integrity and commitment to customer satisfaction. Ensures and provides quality service to all customers.
Requirements
- High School diploma or equivalent and excellent communication skills along with 1-3 years of experience.
- Demonstrates passion for excellence with respect to treating and caring for customers.
- Bookkeeping / Office Experience preferred.
- Computer proficiency with Microsoft applications or equivalent CRM experience.
Nice To Haves
- Bookkeeping / Office Experience
Responsibilities
- Preparation and execution of work orders
- Entering and verifying daily batches
- Communicates customer requests and service changes to route and service staff
- Ensures and provides quality service to both internal and external customers
- Ensuring that billing is accurate and timely
- Processing all paperwork related to branch operations in a timely manner, complete and professional manner
- Working with all departments to ensure all administrative needs are met
- Process of all periodic reporting required
- Create an Industry Leading Reputation for Countryside Culligan Water within our market areas
- Highly developed sense of integrity and commitment to customer satisfaction
- Ensures and provides quality service to all customers
Benefits
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
