Customer Service Supervisor

Inframark•Katy, TX

About The Position

Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It’s more than just a job — it’s a chance to grow, learn, and be part of something that matters! Make a Difference? Apply Today! Why Work for Inframark? Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan. The Customer Service Supervisor is responsible for managing the call center reps and processing incoming calls and requests from customers.

Requirements

High School Diploma or GED and 5-year related experience.
Basic proficiency with Microsoft Office applications & internet.
Ability to work with basic office equipment & phone systems.
Ability to work with numbers, including calculations & cash handling.
Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.
Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.
Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.
Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.
Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

Responsibilities

Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
Fills out necessary paperwork associated with each transaction. Generates reports as needed.
Refers service failure complaints to designated departments for investigation.
Inputs information regarding inspections and payments.
Prepares basic correspondence with customers.
May be responsible for maintaining a cash drawer and processing cash payments.
Other duties as assigned.