Customer Service Supervisor

Sonny's Enterprises • Tamarac, FL

1d • Onsite

About The Position

Overview Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. The Customer Service Representative will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Builds and maintains business relationship with customers by providing prompt and accurate service to ensure customer satisfaction and to promote loyalty. This is an on-site position in Tamarac, FL.

Requirements

• High School diploma or GED required.
• 3-5+ years customer service experience required.
• Sales order system and order entry experience required

Nice To Haves

• Inside Sales experience a plus.
• Heavy Call Center environment experience (parts/products industry, non-service industry)

Responsibilities

• Provides exceptional customer service
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively
• Communicates with customers by telephone, email or in person: Set up new accounts,take or enter orders,track shipments, expediting orders,research and recommend products
• Incoming phone calls, high volume phone queue 30+ calls/day
• Reviews open order report daily
• Creates RMA requests as needed
• Works with purchasing to contact vendors as needed
• Participates in training classes as scheduled by Department Manager
• Utilizes tools, manuals and catalog to improve technical & product knowledge
• Cross trains in all aspects of Customer Service Department
• Demonstrates Enthusiasm - be a positive and encouraging presence in the office.
• Other duties as assigned.

Benefits

• We offer 100% employer paid medical plan.
• Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED