Customer Service Supervisor

DSV • Columbus, OH

2d

About The Position

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

Requirements

• Must have a high school diploma or general education degree (GED).
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Responsibilities

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually looks for internal and customer process improvement processes
• Develops and promotes a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assists with implementation and testing of new account start ups
• Provides support to teams located at customer sites
• Supports presentations for new customer sales, implementations and customer visits
• Presents data and findings in front of the Customer
• Reviews, updates and maintains standard operating procedures (SOP’s)
• Meets or exceeds all team KPI’s for Customer Service
• Conducts project work as required
• May be required to work hours outside of set schedule dictated by business needs
• Performs other duties as assigned.
• Ensures direct reports deliver projects within scope and on time and meet customer expectations
• Manages team vacations schedules and workload of team to assist in project prioritization
• Development of direct reports
• Responsible for employment decisions regarding staff and performance management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED