Customer Service Supervisor

Citizens Savings Bank•Taylor, PA

1d•Onsite

About The Position

Citizens Savings Bank, a local Community Bank, is seeking a Full Time Customer Service Supervisor in our Taylor Branch. If you believe in the importance of working with a dedicated team committed to providing the best possible service, then we want to hear from you! Citizens Savings Bank is a locally owned and operated Community Bank headquartered in Clarks Summit, Pennsylvania. We have six branch offices located throughout Lackawanna, Monroe and Wayne County. At Citizens Savings Bank, our team of employees strives to touch the lives of the people we serve by providing outstanding and efficient customer service. We have built a team of knowledgeable and trained professionals who directly contribute to our continued success.

Requirements

High School diploma or equivalent
1-2 years in related retail banking and sales position, 1 year of demonstrated supervisory experience preferred or an equivalent combination of education and experience (including military experience) may be considered.
Excellent customer service/relationship building skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees
Proven knowledge with financial institutions, product and services and their corresponding regulations
Rely on experience and judgment to plan and accomplish goals
Detail oriented, good organizational skills and high degree of accuracy
Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure
Ability to lead, influence people, motivate, convince or negotiate
Ability to receive guidance and supervision, follow work rules, work procedures, meet deadlines, punctuality and attendance standards
Strong verbal and written communication skills in English
Proficient reading and mathematical skills
Proficient knowledge in Microsoft Office (including Word and Excel), Internet and email applications

Responsibilities

Welcome customers and establishing a professional relationship with them.
Processing customer transactions accurately and efficiently while balancing a cash drawer daily and performing platform-based transactions.
Responsible for maintenance, balancing and controlling vault cash.
May research and address more complex inquiries regarding specific transactions.
Expand and increase customer relationships through selling and referring techniques.
Provide coaching and training to less experienced branch staff.
Adhering to all operational, security, risk and regulatory policies and procedures.