Customer Service Supervisor

HR Recruiting Team • Kettering, OH

2d

About The Position

The Customer Service Supervisor will oversee daily activities of team members ensuring team meets KPI’s through coaching, performance management and team development. Maintains all service levels by organizing and evaluating systems and procedures used by the department.

Requirements

• High School Diploma or equivalent.
• 2 years of customer service experience.
• 1 year of supervisory or management experience.
• Responsible for on call/after-hours emergencies pertaining to Customer Service.
• Occasional extended overnight travel is required (estimate 10% travel).
• Must be able to work in a fast-paced, team-oriented environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must be a proficient PC user.
• Demonstrated ability to: Coach and communicate.
• Follow directions and work independently without direct supervision.
• Be organized and able to focus on specific tasks for extended periods of time.
• Understand the concepts of business process documentation and improvement.
• Meticulous. Ability to maintain accurate records in a highly regulated industry.
• Strong interpersonal and relationship building skills.
• Must be able to meet the required physical demands with or without reasonable accommodation.
• Meet driver insurability standards as established by the organization.

Nice To Haves

• Microsoft Excel, Word, Power Query or Power BI experience, preferred.

Benefits

• A highly competitive benefits package including: medical, dental, vision, life and supplemental insurance.
• 401(k) with employer contribution and match.
• On-Demand Pay - Reduce financial stress with on-demand pay access to your earned pay.
• Generous paid time off (PTO) - up to 5 weeks in your first year!
• Opportunities to participate in recreational activities, join various employee committees and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED