Customer Service Tech
About The Position
Under general supervision, Customer Service Technicians provide timely and efficient delivery of equipment and supplies. They recognize and advise appropriate personnel when followup is needed from other departments or agencies. They are responsible for understanding performance criteria and documentation requirements for company records, delivery standards, Department of Transportation (DOT) Safety and Hazardous Materials Regulations, as well as those from the Occupational Safety and Health Administration (OSHA). The Customer Service Technicians must have full knowledge of the company's HIPAA privacy policies and procedures, sustain a safe driving record and maintain Professional Home Care vehicles.
Requirements
- High School Diploma or Equivalent with a clean driving record
- Experience working with hazardous waste and flammable gases responsibly, driving in unfavorable conditions and at night, as well as working with minimal direct supervision
- Current NYS Driver's License
Responsibilities
- Provide timely and efficient delivery of equipment and supplies
- Recognize and advise appropriate personnel when followup is needed from other departments or agencies
- Understanding performance criteria and documentation requirements for company records, delivery standards, Department of Transportation (DOT) Safety and Hazardous Materials Regulations, as well as those from the Occupational Safety and Health Administration (OSHA)
- Full knowledge of the company's HIPAA privacy policies and procedures
- Sustain a safe driving record
- Maintain Professional Home Care vehicles
Benefits
- We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
- Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
- From day one, PTO starts accruing so you can take time to recharge.
- We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards.
- When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
- With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads.
- We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
