Customer Service Technical Support

TEKsystems•Rosemont, IL

2d•$19 - $19•Remote

About The Position

Provide first-call-resolution technical support to customers via phone and email, delivering assistance across all products and issue types—regardless of complexity. Deliver professional, high‑quality customer service, ensuring a positive experience with every interaction. Troubleshoot, diagnose, and resolve issues related to software functionality, connectivity, and product performance. Participate in product testing, version updates, and rollout initiatives to support continuous improvement. Communicate technical issues and solutions clearly, concisely, and effectively to both technical and non‑technical users. Accurately document all customer interactions and problem resolutions within the CRM system. Demonstrate strong teamwork through knowledge sharing, brainstorming solutions with colleagues, and proactively communicating common issue resolutions across departments and locations.

Requirements

Minimum 1 year of customer service experience (call center preferred)
Experience with help desk support or hands-on experience building computers
Strong verbal and written communication skills in English
Comfort navigating the Windows environment
Basic understanding of installation and troubleshooting for Windows-based applications
High school diploma required
Customer service oriented
Call center support
Technical troubleshooting
IT support / IT training
Computer hardware knowledge
Software installation & Windows navigation
Geek Squad or similar tech support experience
Customer service excellence
Call center experience
Computer and software troubleshooting
Technical problem-solving
Ability to give clear direction and guide customers through troubleshooting steps
Strong ability to explain technical concepts in simple, easy-to-understand terms
Patient, empathetic, and solution-oriented communication style

Nice To Haves

Experience using command prompts (strong differentiator for top candidates)

Responsibilities

Provide first-call-resolution technical support to customers via phone and email, delivering assistance across all products and issue types—regardless of complexity.
Deliver professional, high‑quality customer service, ensuring a positive experience with every interaction.
Troubleshoot, diagnose, and resolve issues related to software functionality, connectivity, and product performance.
Participate in product testing, version updates, and rollout initiatives to support continuous improvement.
Communicate technical issues and solutions clearly, concisely, and effectively to both technical and non‑technical users.
Accurately document all customer interactions and problem resolutions within the CRM system.
Demonstrate strong teamwork through knowledge sharing, brainstorming solutions with colleagues, and proactively communicating common issue resolutions across departments and locations.