Customer Service Trainer

GAINSCO • Richardson, TX

1d • Hybrid

About The Position

Are You Driven?® We Are. We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart. If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you. Why Join GAINSCO? GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO. Are you passionate about helping others grow and succeed? GAINSCO is seeking a Customer Service Trainer to deliver engaging, effective training programs that prepare employees to excel in their roles. This role is ideal for someone who thrives in front of a classroom, virtual or in‑person and enjoys partnering with leaders and subject matter experts to support operational excellence.

Requirements

• High School Diploma or Equivalent.
• Minimum 1 year of experience in training, learning & development, coaching, or a similar role is required.
• Call Center experience is required.
• Excellent communication, facilitation, and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to collaborate with partners across operations.
• Comfortable learning and using technology, systems, and LMS tools.
• Ability to adapt quickly to shifting priorities in a fast-paced environment.
• Must be able to work independently.

Nice To Haves

• P&C insurance experience a plus.

Responsibilities

• Facilitate new hire training for Customer Operations employees.
• Conduct continuous learning sessions covering new processes, system enhancements, refreshers, and skill development.
• Train employees preparing for internal promotions.
• Partner with peers, leaders, and SMEs to ensure training supports performance targets and service quality.
• Assist in developing and updating training materials as needed.
• Provide feedback and recommend improvements based on training delivery observations.
• Work with Learning & Development to ensure all content is accurate, relevant, and aligned with business needs.
• Maintain accurate training records and attendance.
• Prepare training rooms, materials, and digital resources.
• Assign courses in the Learning Management System (LMS).
• Use training tools and technology to elevate the learning experience.

Benefits

• medical & dental, vision insurance, life insurance, short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED