Customer Service Verification Manager

GFL Environmental•Orlando, FL

6d•Onsite

About The Position

The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the branch Key Responsibilities: Coordinate and Manage Customer Service training to ensure continuous improvement. Provide excellent customer service and professionalism to all customers via in person, telephone or email. Support and assist branch in meeting customer service goals. Coordinate all customer service information and paperwork. Ensure accurate application of service notes and work orders. Manage and oversee customer service team for efficient, professional service. Assist General Manager and Division Manager in budget preparations. Provide back-up assistance for customer service representative(s). Responsible for development and implementation for process improvements and updates of customer service manual. Oversee the accurate and timely billing of all accounts and monthly reporting as required. Manage accounts payables to ensure all invoices are processed accurately and timely. Manage the collection efforts to ensure branch and corporate account receivables targets are met. Coordinate municipal billing and contacts to ensure proper billing and relationships. Ensure customer service area is neat and orderly and ensure proper greeting of all visitors. Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners. Monitor customer and employee complaints and resolve problems as they arise. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. Perform other duties and responsibilities as required or requested by management. Work with operational staff to address all service deficiencies.

Requirements

High School Diploma or GED, Associate’s Degree preferred.
Four (4) to seven (7) years experience in customer service.
Prior supervisory experience required.
Ability to create, design and implement solutions to general and specific customer concerns.
Good interpersonal and supervisory skills.
Ability to write reports, business correspondence and procedure manuals.

Responsibilities

Coordinate and Manage Customer Service training to ensure continuous improvement.
Provide excellent customer service and professionalism to all customers via in person, telephone or email.
Support and assist branch in meeting customer service goals.
Coordinate all customer service information and paperwork.
Ensure accurate application of service notes and work orders.
Manage and oversee customer service team for efficient, professional service.
Assist General Manager and Division Manager in budget preparations.
Provide back-up assistance for customer service representative(s).
Responsible for development and implementation for process improvements and updates of customer service manual.
Oversee the accurate and timely billing of all accounts and monthly reporting as required.
Manage accounts payables to ensure all invoices are processed accurately and timely.
Manage the collection efforts to ensure branch and corporate account receivables targets are met.
Coordinate municipal billing and contacts to ensure proper billing and relationships.
Ensure customer service area is neat and orderly and ensure proper greeting of all visitors.
Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners.
Monitor customer and employee complaints and resolve problems as they arise.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
Perform other duties and responsibilities as required or requested by management.
Work with operational staff to address all service deficiencies.