Customer Services Associate - AssistRx Academy

AssistRx • Overland Park, KS

23h

About The Position

AssistRx Advance is a new initiative aimed at empowering recent college graduates, individuals seeking a career change, and those without a background in healthcare to embark on a fulfilling new path in the healthcare industry.
Through this initiative, participants will receive four weeks of comprehensive training, equipping them with the necessary skills and knowledge to thrive in the healthcare industry.
Upon successful completion of the training program, participants will become eligible for a success bonus and be offered full-time positions as customer service representatives with one of AssistRx's esteemed client programs.
This initiative opens doors to exciting new career opportunities and lays the foundation for continuous growth and advancement within the healthcare field.
In this role, you will be trained to perform entry-level customer service work. This involves providing external customer service support by receiving and responding to information and/or program service inquiries. Works under close supervision with specific tasks assigned for completion. Representatives must display the qualities of customer service, professionalism, patience, and a people–first attitude with each task performed. Candidate must complete a 4-week course of training and education with a focus on general healthcare processes related to becoming a Health Care Associate at AssistRx. Content is focused on rules and regulations pertaining to handling the patient's Protected Health Information (PHI), Pharmacy Benefit Structure, and understanding the similarities and differences between Commercial Insurance and Government Insurance programs.

Requirements

• 3+ years working in a direct-to-consumer or customer environment.
• High School diploma or equivalency required.
• Ability to learn quickly, multi-task, and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Positive demeanor and clear understanding of professional boundaries with clients (empathetic, responsive, patient, and conscientious).
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to follow explicit directives.
• Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
• Schedule flexibility with holiday and weekend rotation may be required.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Nice To Haves

• 2 years of higher learning education
• Previous work experience in a highly dynamic and changing environment.

Responsibilities

• Collaborate with other call center representatives to improve customer service.
• Guide callers through requirements to process a pharmacy benefit investigation.
• Field customer calls to provide complete and accurate answers to all queries and concerns.
• De-escalation support and resolution for dissatisfied customers
• Performs other related duties as needed.

Benefits

• Medical, dental and vision benefits become effective the first day of the month following 30 days of employment.
• Employees are fully vested in their 401(k) after 90 days of employment.
• PTO is preloaded; not accrued. New employees are prorated 100 hours of PTO (12.5 days) and then increased to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED