Customer Services Trainer/QC

Sonora Quest Laboratories / Laboratory Sciences of Arizona•Yakima, WA

10d

About The Position

Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.

Requirements

Ability to effectively communicate both verbally and with written communication.
Associate’s degree involving business/communication courses or two years’ experience as a medical billing customer service representative in a healthcare industry.
Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.