Customer Servicing Specialist

Golden State Farm Credit•Chico, CA

About The Position

Are you someone who thrives on helping others, juggling multiple tasks with ease, and keeping things running smoothly behind the scenes? Do you have a knack for customer service, a sharp eye for detail, and a passion for making processes better? If this sounds like YOU, then Golden State Farm Credit’s Customer Servicing Specialist position might be your perfect fit! We’re on the lookout for a dynamic and detail-oriented Customer Servicing Specialist to join our team. In this role, you’ll be the friendly face and helpful voice that supports both our customers and internal teams. From processing loan transactions to assisting customers, your contributions will be key to ensuring our finance operations run seamlessly. Intrigued? Want to know more? Apply at https://goldenstatefarmcredit.com/careers/ or review the full job description below. Position Summary The Customer Servicing Specialist processes and reconciles loan accounting transactions including booking and retirement of loans while also providing assistance to internal and external customers. Various duties listed under Customer Servicing Specialist duties. The years of experience, requisite knowledge and skills of the incumbent, and complexity of assignments will differentiate between the levels.

Requirements

Professional and courteous oral and written communication.
General knowledge of accounting principles, practices, methods, and regulatory requirements.
General knowledge of accounts payable and loan/lease accounting processes.
Skill in identifying and organizing resources in a systematic way to prioritize fluctuating workloads, optimize efficiency, and ensure achievement of Association goals.
Strong attention to detail and skill in identifying opportunities for process improvements
General knowledge of agriculture and banking or financial services.
Knowledge of Microsoft Office Suite (with expertise in excel), computers, current software, and other office tools.
Skill in serving and working effectively with both external and internal customers in a professional, respectful manner.
Skill in analyzing information and problem solving to formulate logical and objective conclusions.
Skill in posting, editing, tracking, organizing, and reviewing data/documents with precision and accuracy.
Must be able to converse and communicate with customers using the English language.
Education: Associate's Degree in Business, Accounting, or related field. Bachelor's Degree in Business, Accounting, or related field (preferred).
Experience: 3-5 years of experience in banking, financial services, or customer support
Education: Associate's Degree in Business, Accounting, or related field. Bachelor's Degree in Business, Accounting, or related field (preferred).
Experience: 5+ years of experience in banking, financial services, or customer support or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Responsibilities

Answers the phones and assists walk in customers by assessing and interpreting customer needs
Responds to customer requests and/or identifies staff member who should respond to customer requests
Accepts, identifies, and processes loan payments and provides receipts to customers
Provides various other services which may include loan and funds held advances, payoff documentation, and ordering drafts
Provides customer service to internal customers by:
Responding to questions regarding loan accounting processes and procedures
Providing information on the status of loan accounts
Identifies and corrects any discrepancies of loan to ledger balances
Enters interest rate changes or other loan modifications
Processes customer payments
Prepares, and verifies all disbursement requests
Ensures all borrower draft transactions are approved timely before processing in teller system
Enters and verifies wire and ACH in online banking
Enters and verifies borrower wire and ACH agreements
Prepares bank deposit using check21 scanner
Reviews, scans, and indexes documents into electronic document storage system
Prepares demand letters
Paid Out Loans
Processes re-conveyances as needed
Compiles letters and returns cancelled documents to borrower
Settles transactions and balances records for leases and participated plans
Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
Understands, applies, and supports the Association mission and vision statement in a positive, professional manner at work and with customers in all settings