Customer Solutions Analyst (Salesforce)

Martin Brower • Rosemont, IL

1d

About The Position

Position Responsibilities:
Contribute to the design of new solutions aimed at enhancing Customer Solutions leveraging the Salesforce platform and associated applications
Support SCIS Business Services by identifying opportunities where new or improved products can meet business needs. Conduct gap analyses and review current ("As-Is") versus future ("To-Be") processes
Create mock-ups and prototypes to demonstrate new capabilities within existing and upcoming solutions
Assist in identifying and quantifying potential benefits of proposed solutions when required
Under the guidance of the Product Lead, collaborate with the Salesforce IT development team to provide clear specifications and direction for product development initiatives
Support the Product Lead in solution design and ensure effective communication and understanding among Supply Chain Analysts (SCAs), Business Analysts (BAs), and Business Leads/Subject Matter Experts (SMEs) across markets
Other projects or duties as assigned
Required Education and Experience:
Bachelor’s degree in supply chain, business administration or IT Engineering with 1 to 2 plus years of related experience
Strong knowledge of information systems and technical trends
Knowledge of ERP, BI and SCM software
Previous experience in business process analysis (As-IS, To-BE, Gap Analysis)
Preferred Education and Experience:
1 to 2 years of experience in designing business solutions, ideally focused on customer-centric systems
1 to 2 years of hands-on experience with Salesforce platform implementations
Proven ability in business process analysis, including current vs. future state assessments and gap analysis
Familiarity with Supply Chain solutions such as WMS, TMS, and APS, as well as Business Intelligence tools like Power BI and Tableau, is a strong advantage

Requirements

• Bachelor’s degree in supply chain, business administration or IT Engineering with 1 to 2 plus years of related experience
• Strong knowledge of information systems and technical trends
• Knowledge of ERP, BI and SCM software
• Previous experience in business process analysis (As-IS, To-BE, Gap Analysis)

Nice To Haves

• 1 to 2 years of experience in designing business solutions, ideally focused on customer-centric systems
• 1 to 2 years of hands-on experience with Salesforce platform implementations
• Proven ability in business process analysis, including current vs. future state assessments and gap analysis
• Familiarity with Supply Chain solutions such as WMS, TMS, and APS, as well as Business Intelligence tools like Power BI and Tableau, is a strong advantage

Responsibilities

• Contribute to the design of new solutions aimed at enhancing Customer Solutions leveraging the Salesforce platform and associated applications
• Support SCIS Business Services by identifying opportunities where new or improved products can meet business needs.
• Conduct gap analyses and review current ("As-Is") versus future ("To-Be") processes
• Create mock-ups and prototypes to demonstrate new capabilities within existing and upcoming solutions
• Assist in identifying and quantifying potential benefits of proposed solutions when required
• Under the guidance of the Product Lead, collaborate with the Salesforce IT development team to provide clear specifications and direction for product development initiatives
• Support the Product Lead in solution design and ensure effective communication and understanding among Supply Chain Analysts (SCAs), Business Analysts (BAs), and Business Leads/Subject Matter Experts (SMEs) across markets
• Other projects or duties as assigned

Benefits

• Medical
• Dental
• Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level