Customer Solutions Engineer II

Cyngn

3d • $100,000 - $125,000 • Hybrid

About The Position

Based in Mountain View, CA, Cyngn is a publicly-traded autonomous technology company. We deploy self-driving industrial vehicles like forklifts and tuggers to factories, warehouses, and other facilities throughout North America. To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you. Key reasons to join Cyngn:

We are small and big.
With under 100 employees, Cyngn operates with the energy of a startup. On the other hand, we’re publicly traded. This means our employees not only work in close-knit teams with mentorship from company leaders—they also get access to the liquidity of our publicly-traded equity.

We build today and deploy tomorrow.
Our autonomous vehicles aren’t just test concepts—they’re deployed to real clients right now. That means your work will have a tangible, visible impact.

We aren’t robots. We just develop them.
We’re a welcoming, diverse team of sharp thinkers and kind humans. Collaboration and trust drive our creative environment. At Cyngn, everyone’s perspective matters—and that’s what powers our innovation.

About this role:
-Deployment Planning: Manage & support pre-sales solution engineering, including customer validation, application design, deployment planning, and KPI identification
-Deployment Operations: Manage & support post-sales customer operations, including training, deployment launch, and execution to KPIs
-Internal Operational Support: Work closely with internal teams to continuously improve the Cyngn deployment process and ensure seamless alignment between our sales strategies and product capabilities
-Program Support: Collaborate with program management team to plan vehicle and employee resources for future deployments
-Customer Success: Manage customer relationships post-sale, ensuring our product capabilities and safety specifications are reflected in customer operations
-Voice of the Customer: Act as a liaison between our clients and our Product and Engineering teams, providing crucial feedback to enhance our products and strategies.
-Sales / Validation: Assist sales when needed as a subject matter expert in Cyngn technology to validate prospective customers, deep dive into Cyngn product offerings, and discuss EAS integration into customer workflow
-Continuous Improvement: Improve internal sales, deployment, and product processes. Looking for ways to streamline and incorporate industrial engineering lean principles into all aspects of the job

Requirements

• Demonstrated experience in sales, operations, or program management, preferably in the warehouse automation, manufacturing, or logistics sectors
• Strong skills in communication, organization, presentation, and project management.
• Familiarity with CRM software, Google Suite, Microsoft Excel, and presentation tools (PowerPoint, Canva, Google Slides).
• Willingness to travel 25-50% of the time to customer sites for sales visits as well as customer installations
• Ability to work independently and thrive in a fast-paced, startup environment with the ability to be flexible with responsibilities and wear many hats
• Desire to learn, be curious, and creative with customers needs and possible solutions
• Ability to produce results that rely on cross-functional teams like sales, business development, product management, engineering, and customer success
• Bachelor’s or Master’s degree in Industrial Engineer, Robotics, Mechanical Engineering, Electrical Engineering, or a related field.
• 5-7+ years of relevant experience

Nice To Haves

• Previous work with AGVs, AMRs, or other autonomous mobile equipment is a huge plus
• Previous work experience interacting with various forms of warehouse automation is a huge plus

Responsibilities

• Deployment Planning: Manage & support pre-sales solution engineering, including customer validation, application design, deployment planning, and KPI identification
• Deployment Operations: Manage & support post-sales customer operations, including training, deployment launch, and execution to KPIs
• Internal Operational Support: Work closely with internal teams to continuously improve the Cyngn deployment process and ensure seamless alignment between our sales strategies and product capabilities
• Program Support: Collaborate with program management team to plan vehicle and employee resources for future deployments
• Customer Success: Manage customer relationships post-sale, ensuring our product capabilities and safety specifications are reflected in customer operations
• Voice of the Customer: Act as a liaison between our clients and our Product and Engineering teams, providing crucial feedback to enhance our products and strategies.
• Sales / Validation: Assist sales when needed as a subject matter expert in Cyngn technology to validate prospective customers, deep dive into Cyngn product offerings, and discuss EAS integration into customer workflow
• Continuous Improvement: Improve internal sales, deployment, and product processes. Looking for ways to streamline and incorporate industrial engineering lean principles into all aspects of the job

Benefits

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short-term and long-term disability insurance
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Remote or hybrid work opportunities
• Sabbatical leave opportunity after 5 years with the company
• Paid Parental Leave
• Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
• Monthly meal and tech allowances for remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level