Basketball Customer Solutions Manager with Data Analysis Focus - US

SkillCorner•New York, NY

4d•Remote

About The Position

SkillCorner is seeking a Customer Solutions Manager with a focus on data analysis to develop working relationships and experiences for our customer base through proactive data analysis, research and product support. Operating with a regional level of responsibility, you’ll be directly responsible for post-sales guidance and support, while working closely with business development leads to maintain existing and upsell new products and services.

Responsibilities

Creation of tailored client facing research and analysis
Online and in-person presentation of products, tools, education material and analysis
Daily communication with business development (strategy, analysis & problem solving)
Department cross over communication (Analysis, Product, Marketing, Business Dev)
New and/or existing customer product onboarding
Product education and training
Data integration within customer workflows using data analytics tools, templates, dashboards
Proactive & reactive support
Collect, organize and deliver customer feedback internally/externally
Assisting in the creation and development of training and educational materials