Customer Solutions Representative

C2 GPS- Brevard Flager Volusia

1d

About The Position

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.

Nice To Haves

• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Benefits

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% individual contributions
• Critical Illness/Accident
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance
• Identity Theft

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED