Customer Solutions Representative

C2 GPS - Workforce Solutions Golden Crescent • Victoria, TX

1d • $14

About The Position

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.

Requirements

• Knowledge of the local communities being served and understanding labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.

Nice To Haves

• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to review the requirements of their approved Individual Training Account (ITA) responsibilities.
• Maintain and update financial tracking spreadsheets related to ITA's.
• Prepare and submit ITA vouchers, purchase requisitions, and support service payables to the Fiscal Support Specialist in accordance with established procedures and deadlines.
• Assist with special grants, pilot programs, and workforce projects as assigned.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Benefits

• Health Insurance (with no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED