Customer Solutions Specialist II

Safe Software

1d

About The Position

Safe Software is looking for a Customer Solutions Specialist II to join our Customer Experience team. As a Customer Solutions Specialist II, you will have the opportunity to work on strategic engagement, sales and technical support & knowledge sharing and development to provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service.
About The Team
Our Customer Experience team consists of a large group of Technical Support Specialists and Customer Solutions Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME product. You’ll work closely with fellow team members to help new and existing users address the challenges they face, and provide product demonstrations and proof of concepts that showcase the power of FME.

As a Customer Solutions Specialist II, you will serve as a dedicated technical advisor and strategic partner for our Premium Support, Strategic, and Enterprise customers by acting as their primary FME advocate to help them get maximum value from their FME investment.
Collaborate across teams to design and deliver compelling product demos and proof-of-concepts that address real customer data challenges
Host quarterly business reviews and monthly syncs covering open support activity, upgrade planning, roadmap alignment, and customer feedback
Proactively identify risks and opportunities, providing recommendations that promote platform expansion and long-term adoption
Collaborate with Sales, Product Management, and Technical Support to gather feedback, surface trends, relay customer insights, and advocate for customer needs in order to improve the FME Platform
Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge
Gain a deep understanding of customer use cases while helping organizations solve data challenges with the FME Platform

Requirements

• 3+ years of experience in a customer service, technical support or consultancy role.
• 2+ years of experience working with a data integration platform (FME or equivalent)
• Excellent communication skills, both verbal, written and spoken. You have good interpersonal skills, customer empathy, and can clearly communicate technical information with customers and colleagues.
• Exemplary presentation skills to clearly demonstrate solutions using the FME Platform.
• Curious and eager to learn new technologies, systems and data formats that FME supports
• Able to think critically and propose solutions to complex problems
• Able to collaborate effectively and exchange meaningful feedback
• A Bachelor’s degree in a GIS or related field, or equivalent combination of education and related experience.

Nice To Haves

• Experience with FME specifically, or experience with another enterprise integration platform.
• Familiarity with integration concepts such as APIs, ETL/ELT pipelines, spatial data workflows, and middleware solutions
• Understanding of common data formats and standards (XML, JSON, GeoJSON, CSV, Shapefile, GeoPackage, etc.) and relational or spatial database concepts (PostGIS, Oracle Spatial, SQL Server, etc.)
• Curiosity and eagerness to continuously learn new technologies, data formats, and industry trends

Responsibilities

• Serve as a dedicated technical advisor and strategic partner for our Premium Support, Strategic, and Enterprise customers by acting as their primary FME advocate to help them get maximum value from their FME investment.
• Collaborate across teams to design and deliver compelling product demos and proof-of-concepts that address real customer data challenges
• Host quarterly business reviews and monthly syncs covering open support activity, upgrade planning, roadmap alignment, and customer feedback
• Proactively identify risks and opportunities, providing recommendations that promote platform expansion and long-term adoption
• Collaborate with Sales, Product Management, and Technical Support to gather feedback, surface trends, relay customer insights, and advocate for customer needs in order to improve the FME Platform
• Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge
• Gain a deep understanding of customer use cases while helping organizations solve data challenges with the FME Platform

Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level